The website accessible at the url www.leslodgesdulac.com owned and published by the company Sarl LACSAP, SARL with a capital of 10,000€ registered in the Registre du Commerce et des Sociétés de Chambéry under number 887906394, whose head office is located 2929 route du lac, 73610 Saint Alban de Montbel, and whose intracommunity VAT number is the FR60.
For any information, please send an email to contact@leslodgesdulac.com
1. Introduction
1.1 The site allows booking rooms and additional services within the hotel.
1.2 These general conditions of sale (the “General Conditions of Sale“) are applicable to the reservation of rooms and additional services within the hotel (the “Services“) and are those in force on the date of confirmation of your reservation on the Site. They cancel and replace all general conditions of sale previously posted online and/or accepted by the Client.
1.3 Any reservation on the site requires consultation and acceptance without reservation or condition of the General Conditions of Sale. It is recommended to download and/or print the General Terms and Conditions of Sale in order to keep a copy on the day of a reservation, as soon as these are susceptible to modifications. Nevertheless, any modification occurring after the confirmation of a reservation cannot be applied to this reservation.
1.4 The acceptance by the Customer of the General Terms and Conditions of Sale and the conditions, in particular financial ones, of each reservation made occurs when proceeding with the reservation “By choosing to book, I acknowledge having read and accepted the General Terms and Conditions of Sale“.
1.5 The Client acknowledges having all the necessary information on the Site, which includes in particular :
the full contact details of LACSAP, which can be found under the heading " Legal notices ",
the main and essential characteristics of accommodation and additional services offered to customers,
these General Terms and Conditions, the particular conditions applicable to each offer and/or accommodation and/or additional service(s) and the Privacy Policy,
the rate of accommodation and additional services offered to clients,
the maximum number of accommodations that can be booked by a Client,
terms and means of payment accepted,
the duration of the contract concluded between the client and the hotel.
1.6 The term “Client(s)” refers to any natural person who makes a reservation on the Site, in the capacity of a consumer, for private or professional purposes.
1.7 Being a consumer, the Customer benefits from rights that may be challenged in the event that the Services are reserved by him as part of the exercise of a professional, commercial, industrial, craft or liberal activity.
1.8 Only Customers who have reached the age of majority (eighteen in most countries) and have legal capacity to enter into contracts are allowed to order Services on the Sites.
2. Subject
2.1 The General Terms and Conditions of Sale define the terms and conditions applicable to online booking on the Service Sites.
2.2 The General Terms and Conditions of Sale do not govern the offer, booking or ordering of Services offered by entities other than SARL LACSAP and on other websites and/or mobile applications. We recommend that before confirming any order for Services through third-party websites or mobile applications, you check their general terms and conditions of sale, since the company LACSAP can in no way be held responsible for the provision of Services offered by third parties.
2.3 The General Terms and Conditions of Sale are applicable to all stages of booking Services by the Client and to the follow-up of his reservation.
3. Booking
3.1 The Site offers an online reservation process for hotel rooms and additional services via the secure module offered by Octorate. The system allows the reservation of a maximum of 4 rooms.
3.2 The accommodation offers presented on the Sites are accompanied by an information sheet including :
if applicable, the type of commercial offer applicable (for example: "Book now and pay less", "Last minute promotion -10%", "Flexible rate", "Room and breakfast", "Your birthday at the hotel"...),
a description of the room(s) concerned,
the additional services included in the offer,
the cancellation and modification conditions applicable to the reservation,
where applicable, the particular conditions of sale applicable,
the terms and conditions of payment,
the General Terms and Conditions of Sale.
3.3 The site occasionally offers commercial offers that are only accessible on the Site, to the exclusion of any other third-party sites, such as temporary offers called “Best Rate Guarantee. Where applicable, the Customer is invited to consult the specific conditions applicable to these offers, which are brought to their attention at the time of booking. These commercial offers may be modified at any time by LACSAP, which is contractually committed only to the reservations validated by the Client and cannot be held liable for the modification or withdrawal of a commercial offer on the site.
3.4 The Client selects the Services offered on the site. He is solely responsible for the choice of Services and their suitability to his needs, so that LACSAP cannot be held liable in this regard.
3.5 The Client may reserve on the site a maximum number of four (4) rooms. For any reservation of a larger number of rooms or for any other service request not appearing on the site, we invite you to contact the hotel directly. In case of reservation of four (4) rooms or more, group conditions may be applied, involving in return the payment of a deposit by the Client and the application of special cancellation and modification conditions. For any information in this regard, please contact the Hotel.
3.6 The reservation is deemed accepted by the Client at the end of the booking process.
3.7 The Client attests to the truthfulness and accuracy of the information provided when booking Services. LACSAP reserves the right not to follow up on any reservation made by a person who makes fraudulent use of the site or who does not comply with these General Terms and Conditions of Sale.
3.8 Any reservation of more than 4 rooms or 15 nights or more leads to special conditions and additional fees.
4. Booking process
4.1 Reservations are made by the Customer using a bank card via the secure payment application Stripe.
4.2 During the reservation, the Client must provide a certain number of mandatory data, including some personal data necessary for the processing of the reservation by LACSAP, who reserves the right to refuse any reservation in the absence of these data or due to their erroneous nature. The Client must also indicate the number of persons benefiting from the Services, as well as their age, any minor over 12 years old being considered an adult.
4.3 The reservation procedure on the site includes the following steps:
Step 1: Selection on the booking page of the website www.leslodgesdulac.com of the arrival and departure date, number of adults and children.
Step 2: Opening of a secure page (Octorate) indicating the offers available for the Hotel and offering the Client the possibility to specify or modify any of the choices made (arrival and departure dates, number of rooms, number of people...),
Step 3: Consultation and selection of an offer,
Step 4: Selection, if applicable, of one or more Additional Services,
Step 5: Verification of the details of the reservation, its total price and applicable conditions and possible modification of the choices made,
Step 6: Provision by the Client of their contact details,
Step 7: Entering bank details in case of guarantee or prepayment request,
Step 8: Consultation and acceptance of the General Terms and Conditions of Sale, the Privacy Policy and, if applicable, special sales conditions before the validation of the reservation by the Client,
Step 9: Validation of the reservation by the Client.
4.4 A deposit of 30% of the total amount of the stay is required at the time of booking.
5. Booking confirmation
5.1 The site acknowledges receipt of the reservation made by the Client by sending an email including (I) the corresponding reservation number, (II) the summary of the reservation and in particular the reserved Services, the price of the Services, the conditions of sale applicable to the selected rate, accepted by the Customer, (III) the General Terms and Conditions of Sale, if any, information related to after-sales service as well as the contact address to which complaints can be submitted.
5.2 The reservation is deemed firm and final upon receipt of this reservation confirmation email sent by LACSAP to the Client.
5.3 The duration of the contract concluded between the Client and the Hotel corresponds to the duration of the Accommodation Service provided for by the reservation.
6. Cancellation or modification of a reservation for the client
6.1 Pursuant to Article L.221-28 of the Consumer Code, the Services offered on the site do not allow the exercise of the right of withdrawal provided for in Articles L.121-21 et seq. of the Consumer Code regarding distance selling contracts.
6.2 The conditions of sale for the reserved rate specify the terms and conditions for cancelling and/or modifying the reservation.
6.3 When the cancellation of a reservation is possible, a specific link «cancel an order» is sent to the customer.
6.4 Some commercial offers present on the site include particular conditions on the cancellation and modification of the reservation, these are detailed in their Particular Conditions appearing in the descriptive sheet of the offer.
6.6 Unless different specific conditions apply, here are the cancellation conditions for a reservation:
More than 30 days before the arrival date: the deposit is fully refunded.
Less than 30 days before arrival: the deposit is kept as a deposit.
From 72 hours before arrival: the entire stay is due and no refund can be made.
6.7 In order to modify a reservation on the site, you can follow the link available in the booking confirmation email. You can also contact the hotel by email or phone.
6.8 In the case of a Covid-19 contamination before the stay, no exceptional provision is made to benefit from a cancellation, a modification, a credit note or a refund of the reservation. If the client has paid a deposit, this binds them and implies their obligation to pay the full amount of the stay.
7. No show and cancellation of the stay
7.1 Any reservation made on the Site provides for an arrival time at 16:00 and a departure time at 11:00. The Client must present themselves at the Hotel before 19:00 or inform the hotel in case of late arrival. If the Client fails to show up at the Hotel after 19:00, a penalty night will automatically be charged to the Client’s credit card indicated at the time of booking, except in case of prepayment of the reservation on the Site.
7.2 In case of release from the reserved room after the required check-out time (11:00), an additional night will be charged to the Client as a penalty.
7.3 Any interruption of the stay before the scheduled departure date in the reservation will result in the payment of the full agreed price.
8. Price of the services
8.1 The price of the Services is indicated on the website before booking on the description sheet of the offer, as well as during the booking.
8.2 The rates indicated are per room, for the number of people indicated, according to the Hotel and the period selected, and only include the Services strictly mentioned in the reservation.
8.3 The price of each Service is indicated including all taxes (TTC), excluding tourist tax, and details the amount of VAT applicable to the Service.
8.4 Euro is the commercial currency of the reservation, so payment must be made in this currency. The prices displayed on the Sites in different currencies remain estimates and do not accurately reflect the amount to be paid, indicated in euros during the validation of the reservation by the Client. The tourist tax amounts to 2.5 euros in 2025, per person and per night. It is payable directly on site at the Hotel. Please note that the amount of this tax is submitted to the local authorities and may change.
8.5 The prices mentioned on the Sites are subject to change at any time by LACSAP, without prior notice or notice. Only the price indicated in the booking confirmation is contractual.
9. Payment of the price
9.1 Unless otherwise specified, payment of the price for the Services is made at the Hotel at the end of the stay. In case of prepayment, the sums paid constitute a deposit and cannot be refunded to the Client.
9.2 In addition, LACSAP reserves the right to pre-authorize the Client’s bank card, particularly during the booking process, in order to guarantee payment of the price of the Services as well as any consumption or expenses incurred by the Client on site. The pre-authorization is not an immediate debit but corresponds to a sum blocked on the Client’s account, authorized by the bank, which temporarily reduces the balance of the Client’s account in order to guarantee the possibility of a subsequent debit.
9.3 Any card used during the reservation must be presented upon arrival at the hotel. If the customer is unable to present this card, it must be re-credited, and a new payment method presented by the customer will then be debited.
9.4 In case of no-show at the Hotel or late cancellation resulting in a penalty night, the bank details of the Client provided at the time of booking will be used for the purpose of settlement of the corresponding penalties.
10. Stay at the hotel
10.1 In application of the French regulations in force, the Client may be asked to fill out a police form upon arrival at the Hotel. In order to verify if the Client must be subject to this formality, an identity document will be requested from him.
10.2 The Hotel welcomes certain animals as soon as they are kept on a leash or in a cage in the common areas of the establishment. For more information on these reception conditions, the Client is advised to contact directly the Hotel concerned. For the entire duration of the stay, the animal remains under the full responsibility of the Client. For hygiene reasons, animals are not allowed in the dining rooms.
10.3 During the stay, the Client undertakes to use the room rented to him in a reasonable manner and as a good father. The Hotel may ask the Client to leave the Hotel without any compensation being paid and to pay for the entirety of the Service booked, particularly in case of:
behavior contrary to good morals or public order,
any damage, degradation, act of vandalism caused by him or his servants or persons for whom he is responsible, during the occupation of the premises, on all movable or immovable property, furniture, decoration or of any other nature present in the Hotel.
In addition, the Client will be required to pay full reimbursement for the damages caused by his actions, LACSAP having every right and being able to take any useful action in order to obtain compensation for the prejudice suffered.
10.4 LACSAP provides Customers with wireless internet access in all the Hotels.
The Client undertakes to ensure that the computer resources made available to him are not used for fraudulent or illegal purposes, and in particular to commit any act of infringement of third party rights and/or illegal downloading of works protected by copyright or a related right, sanctioned by Article L.335-2 of the Intellectual Property Code.
11. Dislodgement, Force majeure
11.1 In the event of unavailability of the room reserved within a Hotel, LACSAP reserves the right to have the Client fully or partially accommodated in a Hotel of equivalent category or higher and offering similar Services.
11.2 LACSAP shall be released from any liability for the non-performance of its obligations in the event of events falling under a case of force majeure, for the duration of the force majeure event, and undertakes to make all reasonable efforts to limit their effects.
11.3 For the application of this Article, force majeure is understood as any event or fact that the parties could not reasonably have foreseen and controlled at the time of booking due to its unpredictable and irresistible nature external to the parties. Are thus notably considered as cases of force majeure, in addition to those retained by the French courts and tribunals, total or partial strikes, internal or external to the Hotels, terrorism, wars or uprisings, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, computer system failure paralysing the normal continuation of its activity by a Party.
12. Health regulations, Health protocol
In application of the health legislation and regulations in force, the hotel undertakes, within the framework of services, and in compliance with the sanitary protocol, to comply with the various official rules and recommendations in force.
LACSAP is committed to using all possible means to preserve and ensure the health safety of its Clients and more generally of all its partners. As a result of this obligation of means, LACSAP can only be held liable in the event of proven fault or negligence.
In addition, and in the event that a Client acts, directly or indirectly, on his own initiative or at the instigation of a third party, in violation of the health protocol established by the hotel, to comply with the applicable health rules, LACSAP cannot be held liable for direct or indirect damages and/or consequences of any kind resulting from such a breach.
13. Personal data
You can view our entire privacy policy by clicking on the following link: privacy policy
14. Applicable law, Mediation, Jurisdiction
14.1 These General Terms and Conditions of Sale are governed by French law.
14.2 All claims relating to the non-performance or improper performance of the Services by the Hotel must be reported by the Client, under penalty of foreclosure, by registered letter with acknowledgment of receipt, within fifteen days following the date of departure from the Hotel to:
the following postal address: SARL LACSAP 2929 route du lac 73610 Saint Alban de Montbel
LACSAP will strive to deal with this complaint as best as possible and reach a resolution of the dispute in accordance with the interests of both parties.
15. General rules
15.1 The General Terms and Conditions of Sale are regularly amended, in particular in consideration of normative changes. The new General Terms and Conditions of Sale shall apply on their date of publication on the site.
15.2 The General Terms and Conditions of Sale, including the Privacy Policy, the General Terms and Conditions of Use of the Site and, where applicable, the particular conditions specific to certain offers, constitute the entirety of the contract concluded between the Client and the hotel regarding their reservation on the Sites and cancel all previous general conditions of sale.
15.3 In the event that one of the stipulations of these General Conditions of Sale is declared void in whole or in part, for any reason whatsoever, the other stipulations shall remain in force.
